Support

What to include

• Your Mac model or approximate year and whether it uses Apple Silicon or Intel.
• Your macOS version, browser, and EZKR8 Scanner version.
• The page or feature you were using.
• The steps that led to the problem and what appeared on screen.
• A screenshot or short screen recording when it helps explain the issue.

Do not send your password, full payment-card number, or audio files.

Scanner and synchronization

Keep the Scanner running from the EZKR8 menu-bar item while using local preview, Reveal in Finder, preferred-browser links, or Serato crate creation. Open the Scanner when you need to add a new music folder. After your folders are saved, choose Update Library from the menu-bar item to check every available saved folder in the background and synchronize only library changes. If a drive or folder is unavailable, EZKR8 preserves its previously saved tracks until it is reconnected.

Prepare and matching

If recently added music is not found, wait until the Scanner reports that synchronization is complete and then use Recheck. For an incorrect match or version, preview the alternatives and use the green quick-select circle or the Actions menu to choose one or multiple local files.

Account access

Use “Forgot password?” on the sign-in screen to request a secure reset email. If an old computer occupies an authorization, deactivate it in Settings before connecting a replacement.

Supported computers and browsers

Check the Downloads area for the supported Scanner build for your Mac. Google Chrome is recommended for the complete Scanner-connected Prepare workflow.

Policies and billing

For subscription, cancellation, account, privacy, copyright, or billing questions, review the Terms, Privacy Policy, Copyright page, and Refund Policy or contact support.